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If your exam can be reopened, your proctor will do so for you. If you lose your internet connection momentarily, you'll automatically be reconnected to the proctor when your connection is restored.
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You’ll see the chat icon (a blue owl) on the task bar for a PC and on the menu bar for Mac ®.
If you still have internet access but have been disconnected from the test, notify the proctor via the LogMeIn chat function. If you have a technical issue during your test, speak and wave to get the proctor's attention. What if I have a technical issue during my test?
The timer for your test doesn't begin until the proctor enters the password. This won't affect the amount of time you have to complete the test. What if I have a technical issue and my start time is extended? If you have technical issues immediately before your test, contact ProctorU: Live Chat:
What if I have an issue right before my test starts?
Make sure any other devices in your household that use internet aren't running.įor additional information and troubleshooting help, visit the ProctorU Test-taker Resource Page. #Owl cookies near me software
It must remain disabled throughout the test and should be set so that the software will not open automatically during the test.
Disable any screen-sharing or remote-access software prior to the test. Run a final equipment check shortly before your test session starts. Run the ProctorU Equipment Check at the time of day you plan to test to make sure you don't have any bandwidth issues. Is there anything I can do ahead of time to prevent issues? #Owl cookies near me free
You’ll need to resolve all issues before your test appointment, or you won't be able to test, and you will not receive a refund or free reschedule. Live Help Desk Technicians are available to assist you. If you can't resolve the issues yourself, contact ProctorU using the contact form at the bottom of the equipment check page. You’ll need to resolve all issues (shown in red) and pass the equipment check prior to checking in for your test. What if I fail the ProctorU Equipment Check? Then you'll have the option to report or cancel your scores.
At the end of the test, you'll be able to view unofficial scores for the Reading and Listening sections. Ignore these headsets are not allowed when testing at home. There may be references to using a headset during your test. Make sure that the software won’t open automatically during the test. It must remain disabled throughout the test. You’ll need to disable any screen-sharing or remote-access software (such as Zoom ®, Skype ®, TeamViewer ®, Microsoft Teams ® and Apple Remote Desktop™) prior to the test. Make sure to return on time. Unscheduled breaks aren't allowed. There is a 10-minute break after the Listening section when you may leave your seat. Don't use any unauthorized materials, including personal recording devices, mobile devices, prewritten notes or textbooks at any time during the test, including the 10-minute break. Don't communicate with anyone other than the proctor. If you don't, your test can be canceled and your fee won't be refunded. You can’t wear a face mask during check in or any part of your at home testing experience.īe sure to follow all at home testing rules listed in the Bulletin, including the important rules below. Avoid wearing any jewelry or other accessories. Make sure you are dressed appropriately, with your ears and face visible to the proctor. Make sure your testing area meets all environment requirements. Cell phone or handheld mirror for check in. Acceptable note-taking materials, such as a whiteboard or plastic transparency sheet, that can be erased in view of the proctor. Gather the materials you'll need for your test session. Make sure any other devices in your home that use internet are not running. This can help prevent bandwidth issues while you test. Close all browsers and applications not needed for the test. Make sure to resolve all issues before your appointment time. Run a final ProctorU ® Equipment Check and fix any issues before you attempt to check in for your test.
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